Our Promise

Satisfaction guaranteed...

We will provide a full refund or replacement for any wines that are faulty (This does not affect your statutory rights). You may also cancel your order at anytime up to seven working days after delivery.

• All our prices are inclusive of VAT.
• Promotional offers and prices are as stated, with no further discounts available.
• Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
• We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
• We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
• We cannot guarantee availability of all products at all stores. In the unlikely event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
• We reserve the right not to accept any order.
• Our minimum purchase is 12 standard bottles or their equivalent (9 liters) of wines and spirits, any mix.
• We cannot guarantee the availability of specific vintages.
• We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
• We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
• You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition.
• In the event of complaint please contact the store concerned if it refers to a particular order. Alternatively e-mail admin@tasteturkey.com giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.